As an industry, we have been modernizing and transforming our businesses. Leveraging data and digital is the lynch pin to success. We have invested in data science, automation, customer experience and policyholder and producer behavior. But are the results of this investment ingrained in how we operate our business? Are we thinking, as business leaders, of these capabilities as an integral part of our daily toolkit? Are our product teams innovating differently, using data as a model for new innovation? Are our operations teams leveraging digital to provide service, thinking ahead to policyholder behavior, needs and sensitivity? There is a fundamental need to modernize the way we think about our business that must be considered along with the will to modernize technology.
In this panel, we will discuss building an “adoption culture” that coincides with digital transformation. We will discuss success stories, how-to’s, lessons learned, and other topics that can be used to best see long-term value for our investments.
Our expert panel will discuss:
• Digital and data transformational cases in industry
• Learnings from building out digital capabilities and the return on the investment, both in 2020 and in the future
• Best practices for business leaders to ensure they are considering an “adoption culture” through their transformation efforts
• Outlook on evolving trends and considerations for embracing those trends at the core of our businesses
April 28, 2021, 1:00 PM ET
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